Frequently asked questions
How much is shipping?
We have a fixed shipping price of 99 NOK with PostNord.
What about shipping for larger items?
Shipping for furniture and larger items depends on the size of the item. You will always see the shipping price at checkout after you have entered your information.
Contact us by email at kundeservice@karjolen.com for shipping prices on larger items and furniture. Shipping for furniture depends on dimensions, weight, and distance.
How much is a return?
As a customer, you must cover the cost of the return yourself.
Returns are sent to:
Karjolen AS
Sandsgata 20
3055 Krokstadelva
Phone: 32 87 86 80
Email: post@karjolen.com
You are responsible for the contents of the package until we receive your return.
How do I return an item?
Simply report the return in your customer account using the link below, or include the packing slip that came with your package.
How do I know that my order has been confirmed?
You will receive a confirmation email when your order has been approved.
Can you change my order?
If we have not yet processed your order, we can change, add, or remove items from your order.
Delivery time
Normal delivery time is 1–5 business days from the time the package is shipped from us. During periods of high demand, delivery times may be slightly longer. If you have not received the package within 14 days, please contact us. If your package is not collected within the deadline and is returned to us, you will be charged a fee of NOK 250 for an uncollected package.
Where can I find the tracking number for my package?
We send all packages with tracking to a pickup point or parcel locker. When we ship the order, you will receive an email from our carrier, Proteria, with the tracking number. You can track the package in the PostNord app, and you will receive an SMS when the package is ready for collection. When collecting from a parcel locker, you must download the PostNord app to collect the package.
Can I pay with a gift card?
If you want to pay with a gift card, you must enter the code from the gift card in the field marked Gift Card on the right at checkout.
Where can I find my invoice?
If you choose invoice payment, you will receive an email from Klarna with the invoice when your order has been shipped from us. We recommend downloading the Klarna app to get a full overview of your invoices, with the option to pause payment upon return. Contact us or Klarna if you have any problems.
How long is the return period?
Under the Consumer Purchase Act, you have a full right of withdrawal for 14 days after you have received your order. For in-store pickup, the right of withdrawal begins 5 business days after the order is registered and you have received notification that the package is ready for collection. The right of withdrawal also applies to items on sale.
The item must be returned in the same condition as it was received, i.e., in its original packaging and unused. Food, tea, coffee, and other edible products cannot be returned.
Include your order confirmation in the package when returning it.
Can I exchange an item?
If you want to exchange an item, you must place a new order and return the item you wish to exchange. As soon as we receive your return, we will refund you in the same way you paid.
When we receive your return, it can take up to 14 business days to process. As soon as the return has been processed, we will send you an email confirming that the credit has been issued. Thank you for your patience!